FAQS
How do I track the status of my order?
Once you place your order, we will send you a confirmation email with a tracking link. You can use this link to track the status of your order. If you haven't received the email or need further assistance, you can also track your order from the Order History section on our website.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as you received it, with tags and in its original packaging. To initiate a return, please contact us at otao987654@outlook.com. For more details, please refer to our Refund Policy.
How long does shipping take?
We offer worldwide shipping on all items. The processing time for most orders is 48 hours. However, please note that due to the impact of Covid-19, there may be some delays in delivery. Shipping time typically ranges from 10-15 days, but it can sometimes take up to 25 days. You will receive a tracking number via email to track your order. For more information, please refer to our Shipping Policy.
Can I return a personalized or custom item?
Unfortunately, we do not accept returns for personalized or custom items. These items are made specifically for you and cannot be resold. If you have any concerns about your personalized or custom item, please contact us at otao987654@outlook.com and we will be happy to assist you.
What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon reception and notify us within a reasonable time frame so that we can assist you accordingly.
Can I exchange an item?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process and contact us at otao987654@outlook.com for further assistance.
Do you offer refunds?
Yes, we offer refunds for eligible returns. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.
What items are not eligible for return?
Certain items are not eligible for return, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your specific item, please contact us at otao987654@outlook.com.